PERSONAL DOCUMENTATION

Every person over the age of 16 must be properly documented.

The provisions of BOE 165 of July 11, 2003, Order INT / 1922/2003 of July 3, apply. As established in the ANNEX of this Order, part. (1), the types of documents that are accepted as customer identification are:

 

  • FOR SPANIARDS: I.D, Passport or Driving License
  • FOR FOREIGNERS: Passport, Letter or Identity Document
  • FOREIGN RESIDENTS IN SPAIN: Spanish Residence Permit

 

MINOR AGE STANDARDS

All minors, who are going to stay in our facilities without the company of their parents or legal guardians, must be in possession of their I.D or valid passport, and have a written authorization from the parents or legal guardians including a photocopy of the I.D , Passport or Driving License of the father, mother or legal guardian of the minor.

Those minors who do not meet these requirements cannot access the Camping.

 

KEEPING OF ANIMALS

  • DOCUMENTATION: Your dog must have insurance and its vaccination record.

 

  • CARE AND HYGIENE: Must have continuous hygiene that prevents them from getting parasites. For everyone’s health, it is important that you collect their “poop” when you take them outside of the established locations.

 

  • CIRCULATION: For the safety of people, other animals and your dog, you must keep them on a leash all around the campsite.

 

  • POTENTIALLY DANGEROUS DOGS: Dogs belonging to certain breeds have this name, and they are regulated by specific rules, such as a special license for their owner (which enables them to have them) and others such as the use of a muzzle and non-extendable leash of less than two meters in public spaces. Breeds considered potentially dangerous are: Pit Bull Terrier, Staffordshire Bull Terrier, American Stafforshire Terrier, Rottweiler, Dogo Argentino, Fila Brasileiro, Tosa Inu, Akita Inu.

 

PETS ARE NOT ALLOWED IN THE BUNGALOWS!!!   THEY ARE ONLY ALLOWED IN THE CAMPSITE

 

BOOKING RULES

The booking is personal and non-transferable, and this includes the companions of the reservation holder. Any substitution must be approved by the Reservations Department and always prior to arrival at the campsite. Considering that acceptance is given according to certain information, the failure of the same to be correct upon arrival at the campground would release management from the reservation commitment.

 

The selection of the estimated prices made on the Campsite’s web page is provisional, given that this option does not consider all concepts of the current rate. Other optional concepts will be settled in the final bill.

 

The incorrect and intentional fill out of the particular data of the online reservation application form shall mean the cancellation of the reservation. For economic purposes, it would therefore be considered a “cancelled reservation.”

 

A reservation is guaranteed from 14:00h on the arrival day until 12:00h of the departure day. Any delay in the time and/or date of arrival shall be communicated, otherwise once 24 hours have elapsed, the reservation will expire, and the campsite management shall have the availability of the reserved site or bungalow. Communication of a delay in the occupancy does not mean any economic compensation or extension of the stay.

 

A reservation form is for a single time only. The same person may not fill out various applications. “Organised groups” shall contact the Reservations Department.

 

Reservation cancellation (penalty or refund):

  • Up to 20 days prior: 20% (refund of 80%)
  • Up to 8 days prior: 50% (refund of 50%)
  • Up to 7 days prior: 100% (refund of 0%)

Any change of dates is considered a “Booking Cancellation.”

 

The cancellation policy expressed in the previous section may be affected, always in favour of the client, by the current situation of the Covid-19.

In any case, you can contact the reservations department: reservas@lasdunascamping.com.

 

If you decide to leave the campsite before the departure date that you originally have, it will not imply a refund on the days that you will not be staying. Any other criteria in favour of the customer shall be at management’s discretion.

 

The formalization of a booking represents the acceptance by the customer of the “General and Specific Reservation Rules”, as well as all “Internal Rules” of any nature that govern stays at the campground.

 

*** Reservations for groups of more than two bungalows will have specific rules in case of reservation cancellation (penalty – refund):

 

  • Up to 60 days before: 50% refund
  • From 60 days before: 0% refund

 

SPECIFIC BUNGALOWS RULES

 

The time limit for the check-in and occupancy procedures of bungalows is at 21:00h. All customers who will arrive after this admission time limit, must notify this and have the approval of the Reception Department. Otherwise, occupancy will be provided the following day.

 

During check-in procedures and before handing over the keys, the total amount of the stay must be paid (the remaining 50%), plus a deposit of €50,00. Payment of the “deposit” can be done in cash or card.

 

At the end of the stay, the deposit will be refunded. Nevertheless, the loss or breakage of any of the elements of the “Equipment List,” as well as the cost of all damages and/or defects caused due to the improper use of the bungalow and its facilities, shall be deducted from this deposit.

 

During prolonged stays (various months), payments shall be made in advance on the first day of each month.

In bungalows, the minimum reservation is 2 nights.

 

The most important rules indicated in the “General Internal Rules” which regulate stays in the campsite and in the Bungalow Area, are the following:

 

  • Pets are not allowed in the interior of the bungalows or in the exterior area for that matter. This prohibition includes the interior of vehicles parked in the parking lot.
  • The installation of tents or other elements and goods is not allowed in the Bungalow Area.
  • All vehicles shall be parked outside of the Bungalow Area, in the reception parking Area.
  • Visits are not allowed in the Bungalow Area. In special cases, if authorized, a customer (visit) will be registered, thereby billing the stay according to the current rates and finalizing the stay before 22:00 hours of the corresponding day.
  • Check in at 15h
  • Check out at 11h

“Uncontrolled” visits shall under the responsibility of the reservation holder, and will be billed against the reservation deposit. Customers who are registered in the Camping Area (family or friends) shall also be considered as visitors.

 

SPECIFICS CAMPING RULES

 

The time limit for all reception and occupancy procedures is 22,00 hours. All customers who foresee arrivals after this admission time limit must notify this fact and have the approval of the Reception Department. Conversely, occupancy will be provided the following day.

For prolonged stays, payments shall be made on account against the final bill. These payments shall be made by weeks due. In certain cases, at the discretion of Management, the provisions set forth in the Internal Regulations shall be applied.

 

SPECIFICS EVENT RULES

Some periods, due to their characteristics of very high occupancy and due to being concentrated over just a few days, will be considered as EVENTS for customers of the Camping Area. Among other aspects, it means the application of billing concepts different from those that are used for the rest of the year. These rules endeavour to cushion and lighten the reception and billing procedures. One of these cases is the Motorcycle Grand Prix of Jerez and Puro Latino Fest.

 

JEREZ MOTORCYCLE GRAND PRIX:

  • Billing concept includes a “single price per person and night”

This price includes the camping unit (tent, trailer…), the vehicle (automobile, motorcycle…) and the electricity hook-up (if applicable).

  • The reservation will cover a minimum of 2 nights, depending on the event date, and must be paid 100% at the time of its formalization.

 

PURE LATIN FESTIVAL (PURO LATINO FEST):

  • Billing concept includes a “single price per person and night”

This price includes the camping unit (tent, trailer…), the vehicle (automobile, motorcycle…) and the electricity hook-up (if applicable).

  • The reservation will cover a minimum of 3 nights, depending on the event date, and must be paid 100% at the time of its formalization.

 

PLOT CONTRACT IN CENTRAL CAMPING ZONE

 

This type of contract, as its name implies, allows the plot to be contracted for calendar months. The camping unit (caravan, motorhome or trailer tent) can be fully installed, being on the plots within the area called Central Camping Zone. It is not possible in another area.

 

The contract is monthly, being from June, July, August and September, and can be extended depending on the Camping Management.

There is no minimum, and can only be for 1 month.

Advance reservations through the Web are allowed.

 

The monthly payment will be paid in the first 5 days of each month; both in cash, by transfer or by card, being able to choose payments by bank receipt inclusive.

 

The stays are paid separately, that is, the nights that you want to spend at the campsite will be billed for all concepts, except for the caravan, the motorhome or the trailer tent, depending on the rates in force on the date of the stay.

 

Booking or hiring a month does not imply that you can extend the contract because there could be another reservation prior to your decision to extend or due to the unavailability of a plot.